Privacy Policy.

Last updated: May 7, 2026

This Privacy Policy describes how Whitby Tree Service (“we”, “us”, or “our”) handles information collected through this website (whitbytreeservice.com) and the services it facilitates. By using this website, you agree to the collection and use of information as described here.

1. Interpretation and Definitions

Interpretation

Capitalised terms have the meanings defined below. Definitions apply whether the term appears in singular or plural form.

Definitions

Company refers to Whitby Tree Service.

Cookies are small files placed on your device by a website that record details of your browsing activity on that site.

Country refers to Ontario, Canada.

Device means any device that can access this website, such as a computer, phone, or tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to this website and its function of connecting users with local tree care professionals.

Service Provider Partner means any independent tree care professional, contractor, or business to whom we may forward or refer user inquiries submitted through this website.

Third-Party Service Provider means any company or individual engaged by us to help operate the website or deliver the service (for example, hosting, call tracking, or communications platforms).

Usage Data refers to data collected automatically through your use of the website, such as pages visited, time on page, and device information.

You means the individual accessing or using this website.

2. Information We Collect

Information you provide

When you submit an estimate request or contact us, we may collect:

• Name and contact details (email address, phone number)
• Property address, city, and postal code
• Details about the tree service you are enquiring about

Usage Data

We automatically collect basic technical information when you visit the site, including your IP address, browser type and version, pages visited, time and date of your visit, and device identifiers. If you access the site on a mobile device, we may also collect your mobile device type, unique device ID, and mobile operating system.

Cookies and tracking technologies

We use cookies and similar technologies to operate the website and understand how it is used. These may include:

• Session cookies — deleted when you close your browser. Used to provide core website functionality.
• Persistent cookies — remain on your device until they expire or you delete them. Used to remember your preferences across visits.
• Web beacons — small image files that help us count page visits and measure site performance.

You can set your browser to refuse cookies. Some parts of the site may not function correctly if cookies are disabled.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiry and connect you with a local tree care professional
• Contact you by phone, email, or SMS regarding your request
• Monitor and improve the performance of the website
• Comply with legal obligations
• Evaluate a business transfer, merger, or acquisition

4. Sharing Your Information

Service Provider Partners

When you submit an enquiry through this website, we may share your name, contact details, and service request information with one or more local tree care professionals so they can follow up with you directly. Once shared, those businesses are independent and responsible for handling your information under their own privacy practices.

Third-Party Service Providers

We may share your data with third-party platforms that help us operate the website and communicate with you — such as hosting providers, call tracking services, and form processing tools. These providers are contractually required to handle your data appropriately.

Business transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before any such transfer takes place.

Legal requirements

We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect the rights or property of Whitby Tree Service, prevent wrongdoing, or protect the safety of users or the public.

With your consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy — including meeting any legal, accounting, or reporting obligations. Usage Data is generally retained for a shorter period unless required for security or legal purposes.

6. Transfer of Your Data

Your information may be processed and stored on servers located outside your province or country. By submitting information through this website, you consent to that transfer. We take reasonable steps to ensure your data is handled securely regardless of where it is processed.

7. Security

We take reasonable precautions to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under Canadian Privacy Law

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us using the details below.

9. External Links

This website may contain links to third-party sites. We have no control over those sites and are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any site you visit.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page. We will update the “Last updated” date at the top. We encourage you to review this page periodically.

11. Contact

Questions about this Privacy Policy? Use our contact form or call (647) 558‑6332.